Please view our Terms and Conditions for our shop policies and ensure you are happy with them before ordering.

Returns and Refunds

Due to the nature of the second hand and antique business it is our policy not to offer returns and refunds unless the piece has been damaged in transit and is not as pictured or described on the listing within the site. If an item has been viewed and purchased in store, then no refunds are available if a customer changes their mind, either before or after receipt.

In line with distance selling regulations customers ordering online can exercise the right to a refund for any reason, however they must inform us of their intentions within 14 days of receipt of the item and the the item must be returned back to us strictly within 14 days after that notification. Failure to adhere to these regulations will mean our own refund policy will then apply and any refund will be at the discretion of the business owners.

Details for returns:

ERA, 92 Trafalgar Street, Brighton, BN1 4ER

Items must be returned in the same condition and packaging as to which they left our store.

Privacy Statement

We value your privacy at Era, so any personal data entered into this website will be used only to support your experience throughout the site, to manage access to your account and in the facilitation of your order with us.

Era will only use any contact information to contact you in matters regarding your open orders. Your information will not be used for any marketing purposes or passed onto anyone outside of the business.