FAQs

• Does the price I pay on the website include delivery?

  ERA does not charge delivery on large/furniture items through the website as this service will be provided by a third party courier who will need direct payment. Please feel free to enquire for an estimate before purchasing.

• I’ve purchased an item on the website, how do I arrange delivery with you?

  Please contact us, using the contact form or via email, stating the product(s) you have purchased and your shipping address and we’ll help you arrange delivery.

• How can I find out how much delivery will cost before I purchase through the website?

  Please feel free to enquire for an estimate before purchasing, prices will vary depending on distance. Use the contact form or email us with the product(s) you wish to buy and your shipping address and we’ll get back to you.

• Can I collect my item?

  Of course! After you have purchased your product(s) contact us through email or the contact form and let us know you are coming to collect. Bring proof of your purchase with you.

• Can I arrange for my own pickup and delivery of my product?

  Sure! After you have purchased your product(s) contact us through email or the contact form and let us know your plans, and we’ll work with you to get your product sent to you.

• Have the electrical items been tested?

  Any electrical equipment listed is offered on the basis that the item is untested and must be checked by a qualified electrician before use.

• Do you do refunds and returns?

  We do everything to ensure our items are sold in the best possible vintage condition, and that any imperfections are highlighted in our listings. Due to the nature of vintage items, we are unable to accept any returns on these pieces.